How can I ask for a refund?

So you had a bad experience and you'd like your money back.

No problem. Here is how to proceed to get an answer asap.

Sen an email to [e-mail]

Use the following format for your subject line: "Refund request - product type - order/tracking number #XXX"

In your email, please use this template:

-If lightning shipping, warranty purchased: Yes / no

-If lightning shipping, warranty extended: yes/ no

-total paid for shipment excl. VAT:

-Delivered : yes / no

-Delivered on time: yes / no

-Damaged: yes / no

(if yes, please provide pictures in attachment)

-Have you ever asked for a refund before? yes / no

-Reason for requesting refund:

Your request will then be escalated to our Accounts team who will review the details and get back to you as soon as possible.

Cheers^^